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Returns and FAQ'S

Shipping

We normally post within one business day of payment clearing we will contact you if there is delays beyond this.

FREE POSTAGE as standard on all items:This Item Includes Standard Postage which includes tracking  with Signature (safest choice) to ensure you get your delivery and  there is also an option to upgrade to Express (1-3 days) only $15.50 at an extra cost. By Choosing Postage with a Signature this will help protect yourself from missing deliveries.  No responsibility will be taken if item is lost after posting that have a confirmed delivery from Australia Post or other courier companies that we use. As we are not the transport company, we cannot be held responsible once a product has been delivered to your nominated location. Please ensure your correct posting details are on your order to ensure accuracy of your delivery.

For Tracking Information

Tracking will be sent to you from Australia Post upon us posting your item (not from Itz All About Hair). Please check your email for your tracking information. The tracking info will appear once we have posted your item. Our website is integrated with Australia Post so it picks up your address as listed on your order/account - it will also appear in your account for future reference. Please ensure the correct posting details are on your account to ensure accuracy of your delivery.

Returns and Exchanges

Returns are only accepted on goods that are in a new and sellable condition, and still in original, unopened packaging within 30 days of receiving goods (all products sent are tracked).

Buyer is responsible for all postage costs in to returning to our warehouse.

In the case of a refund being issued/agreed, we will only refund the cost of the goods less our postage & handling costs which will may vary between (typically between $10 and $15.50) depending on the item being returned. We will advise this amount on a case by case basis in the case of a return.

Refunds will not be giving for change of mind and will only be considered when returned in original packaging for faulty goods.

Returns will not be accepted for used or opened packages/goods, Sending back to us damaged boxes will not be accepted.

Goods must be in the same condition as they left us.

All Serial Numbers of ghd's and other electricals that we sell and are recorded when we send out our to match up against what is returned in the case of a return or refunds being issued. ( this is too stop fraudulent returns) If your serial Numbers don't match up no refund or exchange will be allowed. In the case of ghd's if there holograms have been tampered with or are missing - refunds/exchanges will also be refused/denied.

Incorrect Item or damaged item recieved

In the unliekly event of the incorrect product or item is damaged in transit being delievered please take a photo and emai us at onlineshop@itzallabouthair.com.au within 7 days of recieiving your delivery. We will endeavour to have it recitified asap for you.

No claim will be recognised for wrong delivery after 7 days from delivery


WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept Paypal payments. Paypal accepts credit cards, debit cards, linked bank accounts and, of course, PayPal accounts. We prefer PayPal due to it's security, reliability, and buyer protection.

HOW SAFE AND SECURE IS IT TO MAKE A PURCHASE THROUGH PAYPAL AND PAY WITH MY CREDIT CARD?
The payment process for Paypal.com.au is protected by a SSL certificate. All your personal and payment information is entered on secure pages and transfered using a high grade SSL encryption to protect your data from being intercepted during the transfer on the internet.

DO YOU ACCEPT MASTERCARD, VISA, AMERICAN EXPRESS OR DINERS?
You can pay with any credit card through our website or through Paypal